After-Hours Cancer Symptom Support By CareChart Digital Health

About CareChart Digital Health

As a patient on active cancer treatment with the Waterloo Wellington Regional Cancer Program, you have access to a free, after-hours nursing telephone service called CareChart.

CareChart Digital Health is a virtual nursing program that can help you, and your care parter/family, manage your cancer and cancer treatment related symptoms after-hours.

The goal of the CareChart program is:

To help you manage symptoms from your cancer, or cancer treatment, while at home
Avoid going to the emergency department when you don’t need to

A nursing note with details about your call will be sent to your cancer care team after you talk to the CareChart nurse. Your CareChart nurse may ask you to follow up with your cancer clinic nurse the next day.

How to Contact CareChart

By Phone

Call 1-877-681-3057 (toll-free)

– An operator will answer your call and connect you to a CareChart specialized oncology nurse.
– You should expect to speak with a nurse within 15 minutes.

Online

Download the CareChart Digital Health app

-Through the app, use video or voice calls to connect with a CareChart specialized oncology nurse. The app allows you to enter information about your symptoms. The CareChart nurse can review the information you enter, which may speed up your call.

Download the app on iPhone

Download the app on Android

When to Call CareChart

Call CareChart only when your cancer clinic is closed. This includes evenings, weekends, and statutory holidays. During regular clinic hours, you can contact your cancer clinic directly.

After-hours services are only available when WRHN Cancer Centre is closed. See the hours of operation below:

WRHN Cancer Centre

Open Monday to Friday from 8:30 a.m. to 4:00 p.m.

Closed on Saturday, Sunday, and Statutory Holidays

CareChart

Open Monday to Friday from 4:00 p.m. to 8:30 a.m.

Open 24 hours on Saturday, Sunday, and Statutory Holidays

Call CareChart if you are:

Unwell or having pain that you can’t control.
Having nausea and/or vomiting, diarrhea, or any other symptom or side-effect from your cancer or treatment. Call your cancer clinic during regular clinic hours for all other issues.

During the call, the CareChart nurse will ask for information about your diagnosis, your treatment, the date of your last treatment, and other important details about your care (like symptoms or recent changes in health).

Patient Information Sheet

Please have this page ready when you call CareChart Digital Health or the WRHN Cancer Centre.

This will help the health care team provide you with the best support.

Patient Name:
Date of Birth:
Medical Record Number (MRN) :
Diagnosis:
Oncologist(s) Name:
Home Care providers(s):

Drugs/Medicine Checklist

Your nurse at the cancer centre will fill this out for you. Since it has your personal health information, keep this document in a secure place. Have this page ready when you call CareChart Digital Health or the WRHN Cancer Centre.

☐ Medication List – Have your drug/medicine bottles ready to tell the Carechart Nurse.

☐ Chemotherapy Protocol:

Frequency:
Start Date:

☐ Biotherapy Drug:

Frequency:
Start Date:

☐ Radiation (with Chemotherapy)

Number of Fractions:
Start Date:

*Your medicine list is valid and current as of the date you were given this sheet. Any changes will be your responsibility to share with the after-hours service.