About This Resource
Author: Waterloo-Wellington Regional Cancer Program
Revised: May 2025
Dear Patient,
To help make sure you get the care you need, at any time of day, WRHN Cancer Centre has partnered with CareChart Digital Health and Ontario Health (Cancer Care Ontario). Through CareChart Digital health you can receive free after-hours help for managing cancer treatment-related symptoms over the phone and online.
CareChart Digital Health is a virtual nursing program that provides after-hours symptom management. The goal of the CareChart program is:
Please note that this program is only available when WRHN Cancer Centre is closed.
WHEN Cancer Centre: 8:30am – 4:00pm
CareChart: 4:00pm – 8:30am
WHEN Cancer Centre: Closed
CareChart: 24 hours
WHEN Cancer Centre: Closed
CareChart: 24 hours
Registering for the CareChart program is a simple process using the app. When you register, you will be asked to provide the following:
By collecting this information through the app, you’ll get help from an oncology nurse faster.
Through the app, you can start a symptom assessment and request a video call with the nurse or call the toll-free number to speak with the nurse over the phone. The nurse may share recommendations with you through the app once you’ve talked to them about your symptoms.
To create an account:
When you call the toll-free number (1-877-681-3057) you will be:
If the nurse is not available right away, the intake specialist will have the nurse call you back within 15 minutes.
No. You can contact CareChart for your cancer-related treatment symptoms only.
Call WRHN Cancer Centre for issues related to your care experience (for example, checking or changing appointment times, and renewing prescriptions).
The CareChart nurse will send a clinical note to your cancer care team. This not will be sent right after your call with Carechart, whether it is over the phone or online.
WRHN Cancer Centre may give you a one-page document with your diagnosis and treatment details. Since it has your personal health information, keep this document in a secure place. The CareChart nurse may ask you for information from this document when assessing your symptoms.
If you have any further questions, please ask any of your cancer care team members.
Sincerely,
Waterloo Regional Health Network (WRHN) Cancer Centre (@ Midtown) 519-749-4380
Please have this page ready when you call CareChart Digital Health or the WRHN Cancer Centre.
This will help the health care team provide you with the best support.
Date:
☐ Medication List – Have your drug/medicine containers with you
☐ Chemotherapy Protocol:
☐ Radiation (with Chemotherapy)
☐ Biotherapy Protocol:
Your medicine list is valid and current as of the date above. Any changes after the date above will be the patient’s responsibility to share with the after-hours service.
☐ PORT
☐ PICC
☐ Peripheral
☐ Tunnelled (i.e. Hickman)
☐ Chest Catheter
☐ Indwelling Peritoneal Catheter
☐ Urinary Catheter
☐ Feeding Tube (Type):
☐ Ostomy (Type):
☐ Stent(s) (Type):
☐ Pain Pump (Type & Provider):
☐ Home Oxygen (Provider):
Date Provided to Patient:
Use this resource for your information only. It does not replace medical advice from your doctor or other healthcare professionals.
Email: [email protected]
Website: www.cancerwaterloowellington.ca