The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
The team at Waterloo Regional Health Network (WRHN) is here for you throughout your health journey. Connect with us by web form, email, phone, or mail if you have questions or need support.
When you share your compliments and concerns, you help make care better. We value hearing from patients, families, care partners, and community members. Your feedback helps us understand what we are doing well and where we can improve.
Looking for a service, program, or department at WRHN? Use the directory below to quickly find the information you need.
If you need emergency care, call 911 or visit the Emergency Departments at WRHN @ Midtown and WRHN @ Queen’s Blvd. They are open 24/7 to support you.
Switchboard: 519-742-3611
Automated attendant: 519-749-4300
Switchboard: 519-744-3311
Teletypewriter (TTY): 519-749-6441
| Programs & Services | Telephone | |
|---|---|---|
|
Health Records: Helps patients access their health information |
WRHN @ Midtown and Chicopee: [email protected] WRHN @ Queen’s Blvd.: [email protected] |
WRHN @ Midtown and Chicopee: 519-749-4300, ext. 2108 WRHN @ Queen’s Blvd.: 519-749-6436 |
|
Human Resources: Provides information about career opportunities |
Please visit the Career Opportunities page to apply for jobs at WRHN. Emailed and in-person applications will not be accepted. |
WRHN @ Midtown and Chicopee: 519-749-4300, ext. 3965 WRHN @ Queen’s Blvd.: 519-749-6436, ext. 6795 |
|
Patient Accounts: Helps with hospital bills and payments |
WRHN @ Midtown: [email protected] WRHN @ Queen’s Blvd.: [email protected] WRHN @ Chicopee: [email protected] |
WRHN @ Midtown: 519-749-4300, ext. 2352 WRHN @ Queen’s Blvd.: 519-749-6660 WRHN @ Chicopee: 519-749-4300, ext. 7082 |
|
Patient Experience: Share feedback, compliments, or concerns |
[email protected] | 519-749-4730 |
|
Patient Inquiries: Get updates about someone in the hospital |
N/A |
WRHN @ Midtown and Chicopee: 519-742-3611 WRHN @ Queen’s Blvd.: 519-744-3311 |
|
Privacy Office: Handles questions and concerns about the privacy of health information |
[email protected] | 519-749-4275 |
|
Supply Chain: Manages vendors and suppliers |
WRHN @ Midtown: Sourcing: [email protected] Logistics: [email protected] WRHN @ Queen's Blvd.: Sourcing: [email protected] Logistics: [email protected] WRHN @ Chicopee: [email protected] |
N/A |
|
Research: Provides information about studies, clinical trials, and research opportunities |
[email protected] |
Phone: 519-749-4300, ext. 2876 Fax: 519-749-4282 |
|
Security: Helps with safety or security concerns |
N/A |
WRHN @ Midtown: 519-749-4300, ext. 2505 WRHN @ Queen’s Blvd.: 519-749-6578, ext. 5555 WRHN @ Chicopee: 519-749-4300, ext. 7217 |
|
Volunteer Resources: Manages the volunteer program and supports volunteers |
[email protected] | 519-749-6551 |
|
WRHN Foundation: Accepts donations and raises money for WRHN |
[email protected] | 519-749-6797 |
The Find a Location page also includes general contact information for all WRHN locations, including phone numbers, addresses, and directions.
If you need to send mail to WRHN, use the addresses below. Our teams will make sure it reaches the right place.
835 King St. W.
P.O. Box 9056
Kitchener, ON
N2G 1G3
911 Queen’s Blvd.
Kitchener, ON
N2M 1B2
3570 King St. E.
P.O. Box 9056
Kitchener, ON
N2A 2W1
WRHN works with the media to share information about our programs and services. The Communications Team can connect you with the right people to answer your questions and provide information.
Have a question or comment? Use the form below for general inquiries. Please note that it is not monitored 24/7. We will respond within one to two business days.
For health records requests or to book, change, or cancel an appointment, please visit the directory to find the right contact information.
