About this resource
Author: Waterloo-Wellington Regional Cancer Program
Revised: May 2025
My connected care is a joint initiative of Waterloo Regional Health Network sites.
Portal accounts are available for anyone 12 years an older who is a past or current patient at Waterloo Regional Health Network
When you first sign-in to the My Connected Care portal, only you will be able to see your health records. After you register, you can choose to allow an authorized representative to access your records by contacting our Health Records department.
For general inquiries or questions about medical topics, the Health Connect Ontario website is a valuable resource to check your symptoms, get health advice, find a health service, or search the medical library.
If you would like to talk to someone about your health, contact your healthcare provider.
For technical issues, please call My Connected Care support line at 1-855-455-2717 (available 24/7).
For medical emergencies, call 911.
My Connected Care is a free, secure online tool that provides patients of Waterloo Regional Health Network access to their hospital health records and personal health information.
With My Connected Care, you can:
“My Connected Care portal is a new exciting opportunity for patients and their care partners receiving care at Waterloo Regional Health Network to elevate their patient experience to the next level of excellence.”
-Linda M, WRHN and KW4 OHT Patient and Family Advisor
The My Connected Care patient portal is a joint initiative of Waterloo Regional Health Network sites. The information provided on the portal reflects the shared Electronic Health Record used at both organizations, and security measures are in place to protect against risks such as unauthorized access, collection, use, disclosure, or disposal.
You can use any computer or device with the latest version of a web browser like Edge, Chrome, or Safari installed to access My Connected Care.
More information about MY Connected Care, including a link to self-enroll is available on our website:
You will need one of the following to enroll:
This information is available from a member of our registration team, or through the Self Enrollment Assistance Form on our website.
My Connected Care is accessible from anywhere at any time through the internet:
Use this resource for your information only. It does not replace medical advice from your doctor or other healthcare professionals.
Email: [email protected]
Website: www.cancerwaterloowellington.ca