About this resource
Author: Waterloo-Wellington Regional Cancer Program
Revised: October 2024
Cancer Centre Retail Pharmacy
WRHN Cancer Centre
4th Floor
Monday to Friday 8am – 5pm
Closed on weekends and statutory holidays
519-749-4280
[email protected]
The Cancer Centre Retail Pharmacy (CCRP) is found inside WRHN Cancer Centre (WRHNCC). You can find the CCRP on the 4th Floor. Note that you are on the 3rd floor (main floor) when you enter the cancer centre.
If you take the cancer centre elevator, turn right when you walk out of the elevator doors (Picture 1).
If you choose to use the stairs, you will see the CCRP to your left as you reach the top.
Cancer Centre Retail Pharmacy found on the 4th floor of WRHN CC
The CCRP serves all WRHN Cancer Centre patients. The CCRP team works closely with your cancer health care team, and other pharmacies.
Body copy: The CCRP can fill any prescription from your cancer health care team. They work closely with Grand River Hospital’s Health Care Centre Pharmacy (found inside the main entrance of GRH). Both pharmacies have the same access to your health records. Based on your needs you might need to visit 1 or both of these sites. Talk to your Pharmacist to find out how/where to access a drug or health product.
CCRP services you can access:
The Patient Call Back Program has a pharmacist call you 1 week after starting your cancer drugs. This gives you the chance to ask questions about your drugs or the side effects you are feeling.
The steps below will guide you in getting your prescription drugs for cancer treatment. Follow these steps every time you are getting a prescription filled at Grand River Regional Cancer Centre’s Cancer Centre Retail Pharmacy (CCRP).
Step 1: If time allows, tell the CCRP team that you are here for your visit with your Oncologist (cancer doctor). This will help them create your pharmacy profile and start the process of getting your drugs ready.
Step 2: Fill out Your Symptoms Matter on your cell phone or a kiosk.
Step 3: Go to your visit with your Oncologist.
Step 4: After seeing your Oncologist, check-in again with the CCRP. They will let you know the next steps to get your drugs. You may need to update your health/contact information at this time.
Step 5: Sit across from the CCRP while the team reviews your prescription. Wait for a pharmacist to call you up on the counter to give you your prescriptions and give final details about your drugs.
Let your pharmacy know when you start, stop or change the dose of a drug. This will help keep your health care team up to date on the drugs and supplements you are taking.
Let the CCRP know of any changes to:
To refill your prescription:
A Medication Reimbursement Specialist (MRS) can help you find, apply for, and get financial coverage for your cancer drugs. If you have any concerns about paying for your cancer drugs then let your health care team know. They can refer you to the MRS at GRRCC. You can also email your questions to: [email protected]
Some treatments have to be given through an injection (a shot). You may be booked for this shot in the HCCP or in the Chemotherapy Suite (Chemosuite). Please read your patient itinerary to check where you will go.
Use this resource for your information only. It does not replace medical advice from your doctor or other health care professionals.
Use this resource for your information only. It does not replace medical advice from your doctor or other healthcare professionals.
Email: [email protected]
Website: www.cancerwaterloowelllington.ca
System Navigation
A guide in the steps to get your prescription drugs for cancer treatment at WRHN CC.
During Treatment
A resource for patients on drugs for bone health, listing common side effects that you should contact your team about.
Symptom Management
For patients on Immunotherapy with a list of common side effects that you should contact your healthcare team about.