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Before Treatment

Calling your healthcare team

Contact Information for Patients of WRHN Cancer Center

This is NOT an emergency line. If you are having a medical emergency call 911 or go to an Emergency Department near you.

Reminders

  • When calling in, listen to the voice prompts.
  • Phones are not answered between 12:00 p.m. – 1:00 p.m.
  • Leave a message if you cannot get through. Your healthcare team will return your call as soon as possible. Non-urgent calls will be returned in 1-2 business days.

If leaving a message, please make sure you include the following patient information:

  • Your name/ the patient’s name if you are calling on their behalf
  • Date of birth
  • Medical Record Number (MRN) – find this on your patient itinerary or wrist band
  • Reason for your call
  • A phone number to call you back

Fill Out Your Symptoms Matter

After you register for your first appointment at the cancer centre you will be asked to fill out Your Symptoms Matter (YSM). You will continue to do this before every visit with your Oncologist. This helps your healthcare team plan how to address your symptoms. You can fill it out:

  • Online the day before your appointment
  • In-person using a kiosk on the day of your appointment

 

How YSM Can Help

Symptom screening helps you and your healthcare team:

  • Flag symptoms that affect you
  • Track your symptoms over time
  • Talk about how to treat and manage symptoms of concern
  • Monitor your overall wellbeing

 

Your Symptom screening is only checked during your appointment. If you have urgent symptoms:

  • Call your healthcare team (use extensions from page 1)
  • If after hours, call CareChart Digital Health at 1-877-681-3057
  • Go to the Emergency Department
Fill out YSM online at isaac.ontariohealth.ca

About This Resource

Author: Waterloo Wellington Regional Cancer Program

Revised: August 2025

PEM#: PEMWRHNCC0043

Download this resource (PDF)
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Use this resource for your information only. It does not replace medical advice from your doctor or other healthcare professionals.

Email: [email protected]

Website: www.cancerwaterloowellington.ca