The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
The Emergency Departments at Waterloo Regional Health Network (WRHN) are here 24/7. Our skilled teams care for people during serious or life-threatening emergencies. If you need emergency care, call 911 or go to the closest emergency department.
WRHN has two Emergency Departments:
Learn more about emergency care at WRHN, including:
We know waiting can be stressful. In the Emergency Department, we see patients based on how sick they are, not in the order they arrive. The most serious cases are treated first.
Patients Waiting
Patients currently waiting
Arrival
Longest expected wait to see a doctor or nurse practitioner
Patients with the most serious needs are treated first. Wait times are estimates and can change.
Last updated at
Patients Waiting
Patients currently waiting
Arrival
Longest expected wait to see a doctor or nurse practitioner
Patients with the most serious needs are treated first. Wait times are estimates and can change.
Last updated at
We understand that waiting in the Emergency Department can be stressful and scary. Please remember to be kind to our team. We do not tolerate violence, threats, or abusive behaviour. If this happens, we will call security right away. Our team members’ safety is important to us.
If you are having a medical emergency, call 911 or go to the nearest emergency department right away.
If you think you are having a heart attack, call 911 right away. Paramedics can start treatment and take you to the right hospital.
WRHN’s Regional Cardiac Care Centre provides fast-track care 24/7. It offers:
Stroke treatments work best when it is started within three hours. If you think someone is having a stroke, remember the acronym F.A.S.T.:
Do not drive to the emergency department. Paramedics can start life-saving care on the way.
Not all health concerns need emergency care. Other healthcare providers can treat many illnesses and injuries. The best care is the right care, in the right place.
Visit knowyourcareoptions.ca to learn more about:
It also offers a helpful list of urgent care and walk-in clinics in our region.
If you are in crisis, WRHN offers mental health and addiction assessments in the Emergency Department at WRHN @ Midtown. Our team is here if you need help, 24 hours a day.
If you or someone you care about has experienced sexual assault, domestic violence, or human trafficking, our team can support you.
WRHN is the region’s Sexual Assault and Domestic Violence Care Centre. Our team provides safe care with compassion at all Waterloo Region emergency departments.
