Patient Declaration of Values

What it means:

Being treated as a whole person with dignity and understanding. My experiences, concerns, and needs are taken seriously.

How it shows up in care:

I am treated with dignity. I am seen as a person beyond my health condition. My care is adapted to my individual needs, preferences, and abilities. My care team listens to my concerns and works with me to address them.

What it means:

Receiving fair and inclusive care that recognizes and responds to my background, culture, identity, and needs as much as possible.

How it shows up in care:

Team members respect my unique identity, culture, and experiences. They do not make assumptions about me. I am offered care in my preferred language. I am offered flexible care options so I receive the right care, at the right time, in the right setting.

What it means:

Receiving clear and transparent information about my care, procedures, decisions, and risks in ways that I can understand.

How it shows up in care:

I receive information about my care in a way that makes sense to me. Team members communicate openly and truthfully, even when there is uncertainty. I know who to go to with questions or concerns and how to raise them.

What it means:

Being an active partner in my care, with my chosen support people welcomed and included. I can confidently navigate my care and advocate for myself.

How it shows up in care:

I can share my needs, preferences, and concerns with my care team. My chosen support people are included in conversations and decisions. My care team supports me to understand my options and next steps.

What it means:

Feeling safe and confident that my care is reliable, meets high standards, and is backed by continuous efforts to improve.

How it shows up in care:

Team members take active steps to keep me safe. I receive care that uses the best available evidence. I am connected with care and expertise that best meets my needs, within the hospital and beyond.