The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Our team works with trusted vendors and service providers to support high-quality care at Waterloo Regional Health Network (WRHN).
At WRHN, we see vendors as our partners in care. We value relationships built on respect, fairness, and a shared goal of supporting patients and the communities we serve. If you are interested in doing business with us, we encourage you to learn more about our purchasing process.
The Supply Chain Team at WRHN manages all procurement activities across the organization. This includes buying, delivering, tracking, and replacing the goods, services, and equipment needed to support daily work.
Our goal is to get the right goods and services in the most efficient and cost-effective way. We strive to meet the highest standards of accountability, transparency, and service.
Our team works closely with hospital departments to:
At WRHN, our work is guided by clear values. This helps ensure every purchase is made fairly, responsibly, and in the best interest of patients, team members, and the public. These values include:
We take full responsibility for our decisions and processes. All purchasing activities follow policies, procedures, and the Broader Public Sector (BPS) Procurement Directive.
Our processes are open, fair, and transparent. We provide equal access to information on procurement opportunities, processes, and results to all relevant stakeholders.
We use public funds wisely. To get the best value, we focus on how much goods and services cost over their whole lifecycle, not just the purchase price.
We work to deliver the right products and services at the right time and place to meet hospital departments’ needs.
We streamline processes to eliminate inefficiencies, reduce redundancies, and support a fair, competitive environment for vendors.
WRHN follows the rules of the Broader Public Sector Accountability Act. This law sets clear standards for how public organizations in Ontario handle procurement, compensation, expenses, and reporting. It ensures procurement is done fairly and with full accountability.
Our team makes sure supplies arrive safely and on time. Please refer to the delivery hours, addresses, and contact details for each of our sites below.
Receiving address:
Park Street Receiving
835 King St. W., Kitchener, Ont. N2G 1G3
Hours:
Receiving address:
911 Queen’s Blvd., Kitchener, Ont. N2M 1B2
Hours:
Receiving address:
3570 King Street East, Kitchener, Ont. N2A 2W1
Hours:
WRHN posts all current Requests for Proposals (RFPs) and procurement opportunities on our vendor portals, Bonfire and MERX:
WRHN follows clear policies and processes. This makes sure the purchasing process is fair and transparent. Our vendor handbook explains these roles, responsibilities, and expectations below. Please review these guidelines before submitting bids or proposals.
WRHN is committed to fair purchasing practices. If you think someone from WRHN has asked you for a kickback or acted unfairly during the buying process, we encourage you to report it.
Contractors can report a concern through a safe, third-party hotline. You can also choose to stay anonymous if you prefer.
Your report goes directly to WRHN’s director of internal audit. This person is not a part of our management. They report to the Board of Directors.
After you make a report, you will get a case number. You can use this number to follow up on the hotline website.
At WRHN, we believe in openness and accountability. We share key plans, reports, and policies so you can see how we work, make decisions, and deliver care.
For more information, including our annual reports, please visit the Accountability & Performance page.
