The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Waterloo Regional Health Network (WRHN) is committed to making it easier for patients to get the right care at the right time. Our work with the SCOPE program brings us closer to that goal.
SCOPE helps primary care providers, hospitals, and community health teams work together to support patients with complex health needs. Our nurse navigators help providers find the right care for their patients more quickly and easily.
Primary care providers support patients who often have complex or long-term health needs.
When providers have to spend time searching for the right resources, they have less time to care for their patients. This means patients may have to wait longer for care. By using SCOPE, providers can spend their time and energy on what matters most — giving patients the best care possible.
SCOPE pathways help providers find the right services for their patients.
Current pathways include:
Please reach out even if you do not see a pathway listed that meets your patient’s needs. Our team can still help you find the right services.
Contact our team to refer a patient:
Nurse navigators are available Monday to Friday from 9 a.m. to 5 p.m. Typically, they respond to referrals within one hour.
