The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
The Children & Youth Unit cares for children and teens who need to stay in the hospital. This guide shares what to expect during a hospital stay and how parents and care partners can support their child.
A pharmacist will review your child’s medicines. We will keep them in a locked area until your child is sent home. To keep other patients safe, please do not keep medicine in your child’s room.
If you bring electrical items from home, they must be checked for safety. Ask your nurse for help with this.
Your child will have a primary doctor while in the hospital. They will visit regularly and share updates about your child’s progress and treatment. An on-call doctor is always available as well. They may also care for your child.
It is helpful if you prepare a list of questions for your child’s care team. Your child’s nurse can answer many questions. They will also help you contact the primary doctor as needed.
The type of room your child will have depends on their:
If you have insurance that covers private or semi-private rooms, please bring that information with you.
A family member should stay with the child at all times during their stay. It is best if this is a parent or guardian.
One parent can stay overnight with their child. Each room has a place to sleep and a small refrigerator for families to use. In some situations, both parents may be allowed to stay overnight. Talk to your care team for more information.
Please note that bed sharing with infants is not allowed. We provide cribs for children three years and younger.
Your child’s safety is our top priority. Here are some simple ways you can help keep your child safe:
Our team is here to support your child and family during the hospital stay:
Please follow these guidelines to protect babies from infections:
If you have questions about visiting, call our team at 519-749-4300, ext. 2291.
When you share your compliments and concerns, you help make care better. We value hearing from patients, families, care partners, and community members. Your feedback helps us understand what we are doing well and where we can improve.
