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Types of Support

There are many ways you can get emotional support before, during, or after your cancer care. Some of these are offered as:

Individual (1-on-1)

  • In person
  • Virtual Support
  • Telephone Support

Peer Support

  • Virtual

Support Groups

  • In person
  • Virtual In-person
  • Online

Telephone Support

This type of support is given by calling you over the phone. It’s a way to easily and quickly connect with you in between in-person or virtual visits.

Make sure to update your phone number with the main registration desk if it has changed. You can also let them know if there is a preferred number you would like them to call first (e.g. your cell phone instead of your home phone).

Online or Virtual Support

Online support is becoming more popular in healthcare.

Virtual care lets your healthcare team see you in times when it might not be easy, safe, or necessary for you to be seen in person. This is often an easier (and more convenient) way for patients to attend appointments. You get to speak with your healthcare team from the comfort of your own home.

At WRHN Cancer Centre, a platform called “OTN” (Ontario Telemedicine Network) is used to connect with patients virtually. This is a safe and secure way for you to share your medical information.

Emotional Support Options

Below are some of the ways you can access support.

Everyone is unique, and the support you need might look different than someone else’s. You might like to explore 1, or more, of these options to get the support you need.

Two women sit and discuss food portion sizes using a divided plate and food models on a small table.

Individual Support

This is often a 1-on-1 meeting with a healthcare team member. It might be in person, over the phone, or virtually (on the computer) based on your needs.

This might be best for you if you:

  • have a lot of personal details to share
  • have specific health needs
  • don’t like speaking or sharing in groups

How to Find Individual Support

  • Ask your healthcare team to refer you to a support service
  • Search online for the service you need (e.g. nutrition, counselling, etc.)

Peer Support

This type of support is usually between you and another person. Often this other person has shared a similar experience to you (example: going through cancer treatment).

For general online group or peer support explore:

For peer support specific to your disease site explore:

Support Groups

These are groups of people who share common experiences living with cancer. You may find comfort, advice, and encouragement. Group size can vary.

Local Support Groups that run in Waterloo Wellington:

Training to Become a Peer Support Group Facilitator

Are there gaps in your region for support groups and virtual peer support?

You can take online training through the Canadian Cancer Society to become a support group facilitator. After you finish training, peer facilitators lead, operate, and oversee the delivery of support groups. This is independent (separate from) of the Canadian Cancer Society.

Mental Health and Counselling Services

Explore some free mental health and/or counselling services in Waterloo Wellington. Talk to your healthcare team if you’re not sure where to start.

SERVICE  CONTACT INFORMATION 
Canadian Cancer Society “Life After Treatment” Information  Website: www.cancer.ca/en/living-with-cancer/life-after-treatment 
Phone: 1-888-939-3333
Camino  Adult Quick Response Drop In Counselling Or Sliding Scale Individual Counselling  Website: www.caminowellbeing.ca/ 
Email: [email protected] 
Phone: 519-743-6333 
Canadian Mental Health Association Waterloo Wellington Self-Help and Peer Support Groups  Website: www.cmhaww.ca/services/self-help-peer-support/ 
Phone: 1-844-264-2993 
Here 24/7 Immediate Phone Support  Phone: 1-844-437-3247
  Website: www.here247.ca  
Mount Forest Family Health Team Mental Health Program *For patients of the Mount Forest Family Health Team only   Website: www.mountforestfht.com/mental-health-resources 
Phone: 519-323-0255 x 5014 
Waterloo Wellington Self-Management Program Anxiety Skills and Strategies Workshop  Website: www.wwselfmanagement.ca 
Email: [email protected] 
Phone: 1-866-337-3318