The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Families have an important role to play in supporting recovery. We have several ways to help family members who are supporting a loved one in their mental health journey, or assisting in care.
Waterloo Regional Health Network has patient and family navigators who bring their lived experience with mental health to supporting current patients and families.
The hospital employs a family navigator Elaine Paton who can provide family members advice and support with respect to:
Please speak with a member of your care team to be in contact with Elaine. You can also reach Elaine at 519-749-4300 ext. 5888.
WRHN also benefits from the FACE (Families for Awareness, Change and Education) advisory council. FACE partners with our mental health and addictions program to:
FACE holds regular meetings between September and June at the KW Campus. To find out more about FACE, please contact us at [email protected].
In the community, a number of groups are available to support families.
