My Connected Care - Accepting an Invitation to Enroll

This document explains how to accept an invitation and enroll in My Connected Care, including account creation and optional multi-factor authentication (MFA).

This document meets AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Portal Enrollment – Accepting an Invitation.

Once you have been registered by a member of the WRHN team, you will receive an email invitation to enroll in My Connected Care.

1. Open the email from WRHN.
2. Select Accept Invitation to My Connected Care.

The My Connected Care website will open and guide you through the enrollment process.

1. Verify that the invitation is addressed to you.
2. Select Continue.

• If you are the patient, select I’m [Your Name].
• If you are an authorized representative, select I manage [Patient Name]’s health.

Select Continue to proceed.

1. Enter your Date of Birth.
2. Enter the last four digits of your Health Card Number (HCN).
3. Review the Terms of Use and Privacy Policy.
4. Select the checkbox to agree.
5. Select Next to continue creating your account.

• Select Create Account if you are new to My Connected Care.
• Select Sign In if you already have an account and are enrolling for an additional role (for example, Authorized Representative access).

1. Check your email for the activation message.
2. Select the Activate Your Account link.

1. Enter your new password.
2. Re-enter the password in the Confirm New Password field.
3. Select Reset Password.

Your My Connected Care account is now active, and you can log in using your email and password.

Multi-factor authentication (MFA) provides an additional layer of security. You may choose to enable or skip this step.

1. Log in to My Connected Care.
2. When prompted, select Enable Secure Verification or Skip.

1. Select your preferred verification method:
   • Email, or
   • Phone
2. Enter the email address or phone number you want to use.
3. Retrieve the verification passcode sent to you.
4. Enter the passcode in the Passcode field.
5. Select Verify Passcode.
6. Select Done to finish setup.