At Waterloo Regional Health Network (WRHN) our Patient Declaration of Values guide how we aspire to deliver outstanding care across WRHN and are grounded in the philosophy of person-centred care. This means that care is based on each person’s needs, values, and preferences as much as possible.
Being treated as a whole person with dignity and understanding. My experiences, concerns, and needs are taken seriously.
Receiving clear and transparent information about my care, procedures, decisions, and risks in ways that I can understand.
Receiving fair and inclusive care that recognizes and responds to my background, culture, identity, and needs as much as possible.
Being an active partner in my care, with my chosen support people welcomed and included. I can confidently navigate my care and advocate for myself.
Feeling safe and confident that my care is reliable, meets high standards, and is backed by continuous efforts to improve.
Your voice matters and we want to hear about your experience. Your feedback helps us celebrate what worked well and identify opportunities to improve. Please share how your care experience matched these values.