The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
The clinics at Waterloo Regional Health Network (WRHN) offer care for ongoing health needs and follow-up visits. This guide shares information about appointments and what children and families can expect.
To get an appointment, your child needs a referral from their doctor or nurse practitioner. A referral is when your child’s doctor sends us the medical information we need to book the appointment. Once we get their referral, our team will call you to set up an appointment.
Many children who visit our clinics can get sick more easily. To protect everyone:
A child life specialist can support your child during their clinic visits. Child life specialists:
When you share your compliments and concerns, you help make care better. We value hearing from patients, families, care partners, and community members. Your feedback helps us understand what we are doing well and where we can improve.
