The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Your child’s health and well-being come first at Waterloo Regional Health Network (WRHN). We believe care is best when families, caregivers, and healthcare providers work together. Our team works with you to give your child expert care.
We care for children and youth in Waterloo Region and nearby areas from birth to age 18. Whether your child needs to stay in the hospital, come for regular appointments, get mental health support, or receive care as a newborn, we are here to help.
Most services for children and youth are offered at WRHN @ Midtown. Some mental health services, such as therapy for eating disorders, take place across the street at WRHN @ 850 King. Care is provided by teams that include doctors who care for children called pediatricians, as well as nurses, dietitians, social workers, and other specialists.
If you have questions or want to learn more about our services, please email us at [email protected]. For directions or help finding where to go at WRHN, please visit:
When your child needs to stay in the hospital, we provide complete, family and caregiver-centred care. Our team is here to make sure your child is comfortable, safe, and doing well during their stay.
Children in the hospital must have an adult stay overnight with them. There is a public washroom for visitors on the unit that includes a shower for parents. Bathrooms in patient rooms are for patients only.
To learn more about children and youth care, including visiting guidelines, safety information, and other helpful services, visit the page below. If you have any questions, please ask your child’s care team.
WRHN offers services for children and youth who do not need to stay overnight in the hospital. This includes care at clinics and in other settings, like day treatment and therapy programs. Our clinics work closely with hospitals across the province to make sure children get the right care, including SickKids, McMaster Children’s Hospital, and Children’s Hospital at London Health Sciences Centre.
The clinic offers quick care for children with urgent health concerns who do not need emergency department care. It helps patients who are referred by their family doctor or an emergency department. Common problems include newborn issues, first-time seizures, blood problems, ongoing rashes, fever or diarrhea, and new breathing problems. We do full assessments and help your child recover.
The Asthma Clinic helps children with asthma and their families and caregivers. Care focuses on education, prevention, and managing symptoms. Children at a higher risk for health problems caused by asthma can get a full assessment. Families and caregivers also learn how to manage asthma and its symptoms, which lowers the number of emergency department visits.
The Pediatric Oncology Group of Ontario (POGO) satellite clinic at WRHN provides cancer care for children and youth closer to home. The clinic offers services such as maintenance chemotherapy, blood transfusions, medicine, and appointments to discuss your child’s care.
WRHN works closely with POGO and partner hospitals. Together, we make it easier for children and their families and caregivers to get connected, expert care in the communities where they live and work.
The Cardiology Clinic provides expert heart care for children of all ages. Services include appointments with heart specialists, tests, and follow-up care. The team focuses on finding heart problems early and creating care plans that help each child’s heart stay healthy over time.
The Cystic Fibrosis and Bronchiectasis Clinic offers education, medicine, and support to help children and their families manage these conditions in everyday life. Patients usually visit the clinic every three months. We also offer ongoing support and education between visits when needed.
The Juvenile Diabetic Clinic supports children and youth who have been diagnosed with diabetes. Care is matched to each child’s needs. The team works closely with each child and family to build knowledge, answer questions, and help them learn how to manage diabetes.
Most children visit the clinic every three months. You can also get extra support by phone or at additional visits if needed.
We are proud to be part of the Ontario Paediatric Diabetes Network.
The Well-Baby/Bili Clinic cares for newborns. Services include keeping track of your baby’s weight, feeding support, and managing jaundice (bilirubin). Our caring team is here to support you and your growing baby every step of the way.
To learn more about children and youth care, including appointment information and other helpful services, visit the page below.
WRHN supports the mental health of children and teens. We offer treatment and care for concerns like anxiety, depression, and eating disorders.
We care for children and youth who need mental health support, both in the hospital and through clinics and community settings. Learn more about who we help and how to get care:
The Eating Disorders Program supports children and youth who are experiencing an eating disorder and do not need to stay in the hospital. Care is based on proven treatments to help young people recover and stay healthy. We offer services for children and youth from ages seven to 18 in Waterloo Region.
Our team includes children’s doctors called pediatricians, social workers, occupational therapists, and dietitians. Together, we help patients get treatment for anorexia, bulimia, avoidant/restrictive food intake disorder (ARFID), and other eating disorders. We also support and include families and caregivers in the treatment process.
We use family-based treatment and other proven approaches. Families and caregivers take an active role in recovery. Pediatricians make sure the child is physically safe and stable and give ongoing medical care. Therapists and dietitians work with families and caregivers to help the child eat well, develop healthy eating habits, and learn ways to cope with challenges.
Please note: Pediatricians see patients at WRHN @ Midtown or their private off-site offices. Therapy visits take place at WRHN @ 850 King.
The Neonatal Intensive Care Unit (NICU) cares for newborns who need close monitoring. Some babies may need extra support to breathe, medicine through an IV, or other care that needs to be done in an intensive care setting. The NICU at WRHN is a Level 2B unit with 24 beds. We care for babies born at 32 weeks gestation or later. The unit cares for about 1,000 babies each year.
Our team works closely to give your baby the best care possible. We also help parents and caregivers learn how to care for their baby. The unit offers spaces to rest, stay overnight, and build feeding routines before going home.
Resources for parents and caregivers include:
To learn more about the NICU — including visiting guidelines, your care team, safety information, and what to expect — please visit the page below. If you have any questions, please speak with your baby’s care team.
If you are planning to have a baby, or supporting someone who is, our Childbirth Team is here for you. Each year, about 4,650 babies are born at the Marjorie Carroll Childbirth Centre at WRHN. Our team will support you through every stage of birth, from planning to recovery.
A guide for children, their families, and their caregivers about staying in the hospital.
Guide
Oct 27, 2025
WRHN @ Midtown
Third floor, D wing
Phone: 519-749-4300, ext. 2291
WRHN @ Midtown
Third floor, A wing
Phone: 519-749-4300, ext. 5590
WRHN @ Midtown
Fourth floor, C wing
Phone: 519-749-4300, ext. 2348
WRHN @ Midtown
Fourth floor, D wing
Phone: 519-749-4300, ext. 2345
