My Connected Care - Becoming an Authorized Representative

This document explains how to become an Authorized Representative and how to complete registration in My Connected Care, including optional multi-factor authentication (MFA).

This document is written to meet AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Completing the Authorized Representative Process.

1. Print and complete the Patient Portal Authorized Representative Form
2. Scan and email the completed form along with required supporting documentation to [email protected]
3. Hospital team members will contact you if more information is needed.
4. Once your request is approved, you will receive an email invitation to register for My Connected Care.

1. Open the email invitation from the hospital.
2. Confirm the patient’s first name shown in the email is correct.
3. Select Accept Invitation to My Connected Care.

1. In the Welcome screen, confirm that you have the legal authority to manage the patient’s health information.
2. Enter:
   • The patient’s date of birth
   • The response to the security question
3. Review and agree to the Terms of Use and Privacy Policy.
4. Select Create Your Account.

1. Enter:
   • The email address you provided to the hospital
   • Your first name
   • Your last name
2. Select Create Account.
3. Check your email and select Activate Your Account.
4. Create a password and confirm it.
5. Select Reset Password to finish setup.

You can now log in to My Connected Care.

1. Select Sign In.
2. Enter your email address and password.
3.  Select Log In.

Note: If you are registering as an Authorized Representative for more than one patient and receive an error message, close the window and wait 15 minutes before starting again from Step 1.

Multi-factor authentication (MFA) adds an extra layer of security. You may choose to enable it or skip this step.

1. Log in using your email and password.
2. Choose one of the following:
   • Enable Secure Verification
   • Skip

If you choose to enable MFA:

1. Select your preferred verification method (email or phone).
2. Enter the email address or phone number you want to use.
3. Retrieve the verification passcode sent to you.
4. Enter the passcode and select Verify Passcode.
5. Select Done to complete the process.

• Once logged in, your name appears in the top right corner.
• Select the drop down arrow next to your name.
• You will see links to the patient accounts for which you are an Authorized Representative.

For privacy and security, always sign out when you are done:

1. Select the ellipsis (…) near your name in the bottom left corner.
2. Select Sign Out.