My Connected Care - Protecting Your Privacy

The privacy and security of your personal health information are very important to us. This document explains how My Connected Care protects your information and outlines best practices you can follow to help keep your information secure.

This document meets AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Protecting Your Privacy.

My Connected Care is hosted on a secure connection and accessed using a password protected login. These safeguards help prevent unauthorized access to your health information.

Follow these recommendations to keep your My Connected Care information secure:

• Use a memorable password that is different from passwords you use elsewhere.
• Do not write down your password.
• Do not allow your web browser to save or remember your password.
• Never share your password with anyone.

If you want someone else to access your health information, assign them access as an Authorized Representative instead. More information is available on our website.

When you create your My Connected Care account, you must choose a password that is at least 12 characters long and includes:

• Lowercase letters (a–z)
• Uppercase letters (A–Z)
• Numbers (0–9)
• Special characters (for example: ! @ # $ % ^ & *)

You may find this video helpful when choosing a secure password: Password Security (YouTube).

To further protect your information:

• Avoid using public or open Wi Fi networks.
• Use your own personal, secure device, especially when downloading or printing documents.
• Store any downloaded or printed documents in a safe and secure location.

Any information copied or duplicated from the portal is the responsibility of the user.

• Always sign out of My Connected Care when you are finished.
• Do not rely on the automatic logout, which occurs after 20 minutes of inactivity.
• Also sign out of your email account, especially after setting up your account or resetting a password.

From the account menu, you can access Access Logs, which show:

• Who accessed your information
• When it was accessed

If you believe your My Connected Care account has been breached or compromised, email the Privacy Office at [email protected]. Emails are monitored Monday to Friday, 8:30 a.m. to 4:30 p.m. Responses are typically provided within one to two business days.