The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Waterloo Regional Health Network (WRHN) fosters safe, welcoming, inclusive spaces for all. Our new health equity survey helps us learn more about the communities we serve. Your participation helps us provide better care and experiences for everyone.
When you come for care at WRHN, we may ask you to take part in our health equity survey. This survey asks questions about your personal demographics. These are characteristics that describe a person and can include things like:
You can choose whether you want to take part in the survey or not. Any information you decide to share will be kept private and treated with respect.
WRHN collects this information to improve patient experience and care. It helps us better understand and serve the people who come to us for care.
The health equity survey helps us learn more about the communities we serve. It helps us understand the gaps and barriers people face to getting healthcare.
We use information from survey answers to guide the new services and support we create. Our goal is to offer resources that helps:
With your help, we can better understand the communities of Waterloo Wellington and provide the best possible care for all.
We know you might have questions about taking part in the health equity survey. The following are answers to some frequently asked questions. You can also email us at [email protected] for more information.
Yes. The Ontario Human Rights Code supports collecting this data to promote fairness and monitor discrimination.
No. You can choose whether you want to take part in the survey or not. Choosing not to participate will not impact your care.
It is up to you if you feel safe and comfortable enough to answer the questions. You can skip any questions that you do not want to answer.
Your survey answers will be added to your electronic health record. They will be available to the members of your care team at WRHN, now and in the future. Your care team may use your responses to provide care that respects your needs and background. Information from the survey will not be shared outside of WRHN.
All team members have access to online training on topics that include:
Medical imaging team members are also completing in-person training related to this project.
We will ask you these questions every two years to keep your information up to date. You can choose whether you want to take part in the survey or not. Please tell your care team if you do not want us to ask you these questions in the future.
If you have questions about the privacy of your information, call our Privacy Office at 519-749-4275 or email us at [email protected].
