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This guide explains how a patient can self enroll in My Connected Care, create a login, and enable multi-factor authentication (MFA).

This document meets AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Patient Self Enrollment.

Before You Start

You will need your first name, last name, date of birth, and one of the following:

  • Health card number and the last four digits of your medical record number (MRN), or
  • The email address recorded in our system

Where to find your MRN: It appears on your hospital armband and on documents provided to you at the hospital.

If you do not have your MRN and cannot enroll with your email address, complete the self-enrollment assistance form. A team member will verify your details and email you a link to finish enrollment.

Part A — Start Self Enrollment

  1. Go to the My Connected Care self enrollment page.
  2. Enter your first name, last name, and date of birth.
  3. Choose one enrollment method:
    1. Health card number and last four digits of MRN, or
    2. Email address that matches our records
  4. Select Next.

If a match is found: You will be asked to confirm your identity and to accept the Terms of Use and Privacy Policy.

If no match is found: You will see a message that more information is needed. Please submit the self-enrollment assistance form for support.

Part B — Create Your Login

  1. Select Create Account.
  2. Check your email for an activation message and select Activate Your Account.
  3. Create a password, then re-enter it in the Confirm New Password field.
  4. Select Reset Password to save.
  5. You will see a confirmation that your access to My Connected Care is active. You can now sign in using your email and password.

Part C — Enable Multi-Factor Authentication (Optional)

Multi-factor authentication (MFA) is optional but recommended. It adds a one time passcode step when you sign in. You can use email or phone (if available). You may also skip this step.

  1. Sign in to My Connected Care.
  2. When prompted, select Enable Secure Verification (or Skip to continue without MFA).
  3. If enabling MFA:
    1. Choose your default verification method (email or phone).
    2. Enter the email address or phone number you want to use.
    3. Retrieve the passcode sent to you and enter it in the Passcode field.
    4. Select Verify Passcode.
    5. Select Done to finish setup.

Troubleshooting Tips

  • Didn’t get the email? Check your spam/junk folder.
  • Enrolling with email but not recognized? Use the self-enrollment assistance form so we can verify your information and send you an enrollment link.
  • Password issues? Use Forgot Password on the sign in page to reset it securely.

Privacy and security reminder: Always sign out when finished, especially on a shared or public device. Keep your password private and do not share verification codes.

Updated: March 9, 2026