The Emergency Departments are experiencing high volumes of patients who need care. Please be prepared to wait. The most serious cases are treated first.
Not all health concerns need emergency care. You can also book a virtual visit or go to an urgent care clinic for these concerns. For life-threatening symptoms, call 911 or go to the nearest hospital.
Thank you for your patience.
Adult inpatient mental health care offers treatment and support in a safe and welcoming setting. Patients, families, and support people can use this guide to understand what to expect and feel more prepared.
Your care team will check your belongings when you arrive and throughout your stay. This helps us remove items that could be dangerous to you or other patients. It is part of how we keep everyone safe.
WRHN cannot take responsibility for lost, broken, or stolen belongings.
There may be times when you can leave the hospital and come back during your stay. Our goal is to help you return to normal activities after your stay. Your doctor and care team will work with you to decide when you are ready for this step.
Smoking is not allowed on hospital property. Your care team can support you with more information and nicotine replacement options.
Laundry facilities are available free of charge. Please bring your own laundry soap. You can speak to your care team for more information.
Phones are available at the hospital to make local calls during your stay. You can also get incoming calls between 7 a.m. and 10:30 p.m.
Callers can reach you at 519-749-4300, ext. 2313 or ext. 3813.
Depending on the person’s treatment program, the person may be able to have their own cell phone during waking hours. Please speak to your care team for more information.
Our priority is the safety of patients, visitors, and our team. The Adult Inpatient Mental Health Units have many supports and procedures to keep everyone safe:
Patient privacy is important to us. Everything you say and do during your stay is confidential.
Using phones or any electronic devices to take pictures is not allowed on the units. This helps us ensure patient privacy.
During your stay, we will give you a number that acts as a privacy code. You can share it with people you want to know your general health information. When your friend or family member calls, they tell the privacy code to the team. This lets us know you give us permission to share your health information with them.
Visiting hours for Adult Inpatient Mental Health Units are:
Sometimes, people may not be able to have visitors. We recommend calling us at 519-749-4300, ext. 2313 before you visit or to ask about visiting outside of these hours. Visiting outside these hours is possible depending on the person’s treatment program.
Care partners are an important part of the care team. A care partner can be a family member, friend, or other important person in the patient’s life.
We welcome questions from care partners. You can also help by sharing information you think is important. To speak with the care team, call 519-749-4300, ext. 2313.
Patients may choose to give care partners their privacy code number. When you call, we will ask you for the patient’s name and this code. This lets us know we have permission to share the patient’s health information with you
The family navigator is here to support families and care partners. They have personal experience supporting a loved one receiving mental health care. They can provide you with helpful information and resources.
There are also family education meetings, support groups and community resources available.
To learn more, please call 519-749-4300, ext. 5888.
When you share your compliments and concerns, you help make care better. We value hearing from patients, families, care partners, and community members. Your feedback helps us understand what we are doing well and where we can improve.
