Our Emergency Departments are seeing high volumes of patients and long wait times. If your issue is non-urgent, there are other options available to you: knowyourcareoptions.ca.
Our Emergency Departments are seeing high volumes of patients and long wait times. If your issue is non-urgent, there are other options available to you: knowyourcareoptions.ca.
Clear communication is important for safe, high-quality care. At Waterloo Regional Health Network (WRHN), we offer care in the language you choose.
On March 31, 2026, WRHN started using Lingotec for interpretation services. This change helps us continue to offer a great patient experience. If you have used this type of support before, you can expect a similar experience.
Lingotec connects patients and families to certified medical interpreters. They can support you in more than 300 languages and dialects, including:
Their services use secure audio or video calls to protect your privacy. They can help 24 hours a day, seven days a week.
Your healthcare team will use a tablet or mobile device to connect with an interpreter. You can choose to get services on the phone or through a video call.
The interpreter will support you during your appointment. They will help you understand and take part in your care, including:
You can email any questions to [email protected].