Patient Declaration of Values

At Waterloo Regional Health Network (WRHN) our Patient Declaration of Values guide how we aspire to deliver outstanding care across WRHN and are grounded in the philosophy of person-centred care. This means that care is based on each person’s needs, values, and preferences as much as possible.

White line icon of two hands surrounding a heart within a circular outline on a purple background. Represents compassion, kindness, empathy, and person-centred care.

Respect, Empathy, and Compassion

Being treated as a whole person with dignity and understanding. My experiences, concerns, and needs are taken seriously.

White line icon of two people beneath a speech bubble on a burgundy background. Represents communication, listening, dialogue, feedback, and meaningful engagement.

Clear, Honest, and Dependable Information

Receiving clear and transparent information about my care, procedures, decisions, and risks in ways that I can understand.

White line icon of an open hand supporting a group of people on an olive green background. Represents support, inclusion, advocacy, and caring for individuals and communities.

Equitable and Culturally Safe Care

Receiving fair and inclusive care that recognizes and responds to my background, culture, identity, and needs as much as possible.

White line icon showing five connected people arranged in a network on a terracotta background. Represents teamwork, collaboration, partnerships, and working together to achieve shared goals.

Collaborative and Supportive Care

Being an active partner in my care, with my chosen support people welcomed and included. I can confidently navigate my care and advocate for myself.

White line icon of an award ribbon with a star in the centre, displayed on a dark blue background. Represents excellence, achievement, quality, and high standards of care.

Safe, Reliable, and Effective Care

Feeling safe and confident that my care is reliable, meets high standards, and is backed by continuous efforts to improve.

Your voice matters and we want to hear about your experience. Your feedback helps us celebrate what worked well and identify opportunities to improve. Please share how your care experience matched these values.