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Learn how to enable and manage multi-factor authentication (MFA) in My Connected Care.

This document meets AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Enabling Multi-Factor Authentication.

What Is Multi Factor Authentication (MFA)?

Multi-factor authentication (MFA) provides an additional layer of security by requiring a one time passcode when signing in.

You can receive the verification passcode using:

  • Email
  • Phone (text message or call, if enabled)

WRHN strongly recommends enabling MFA to help protect patient information and reduce the risk of unauthorized access.

Enabling Multi-Factor Authentication

Step 1: Sign In

  1. Log in to the My Connected Care portal using your email and password.

Step 2: Enable Secure Verification

  1. When prompted, select Enable Secure Verification.

You may also choose Skip if you prefer not to enable MFA at this time.

Step 3: Set Up Your Verification Method

  1. Select your preferred default verification method:
    • Email, or
    • Phone
  2. Enter the email address or phone number you want to use.
  3. Retrieve the passcode sent to you.
  4. Enter the passcode in the Passcode field.
  5. Select Verify Passcode.
  6. Select Done to complete the setup process.

Switching Between Verification Methods

My Connected Care allows you to switch between available verification methods during sign in.

To Switch Verification Methods:

  1. Log in to the My Connected Care portal.
  2. When the verification screen appears, select Show Alternative Login Methods.
  3. Choose the alternative method shown on screen.
  4. A passcode will be sent using the selected method.
  5. Enter the passcode to complete verification.

Managing MFA in Account Settings

You can review or update your authentication preferences through your account settings.

To Access Account Settings:

  1. Sign in to My Connected Care.
  2. Select the ellipsis (…) in the bottom left corner of the screen.
  3. Select Account.

From Account Settings, You Can:

  • Change your email address
  • Change your password
  • Clear or reset authentication settings

Important security reminder: Always sign out of My Connected Care when finished to help protect personal health information, especially when using a shared or public device.

Updated: March 12, 2026