My Connected Care - Self-Enrollment for Patients

This guide explains how a patient can self enroll in My Connected Care, create a login, and enable multi-factor authentication (MFA).

This document meets AODA and WCAG 2.0 Level AA accessibility requirements. It is also available with visuals, but without accessibility features, in PDF format: Patient Self Enrollment.

My Connected Care is an online patient portal. It lets patients securely access their health information from Waterloo Regional Health Network (WRHN).

1. Enter your name, date of birth, health card number, and the last four digits of your MRN.
2. Select Identity Verification, then select Next.
3. Confirm your identity and agree to the Terms of Use and Privacy Policy.
4. Enter your email address and select Create Account.
5. Check your email and activate your account. Keep the enrollment page open.
6. Create and confirm your password, then select Reset Password.
7. You can now sign in to My Connected Care.

1. Complete the required fields on the self-enrollment form.
2. Check your email for a verification message.
3. Confirm your identity and agree to the Terms of Use and Privacy Policy.
4. Use the self-enrollment support form if more information is needed.

1. Select Create Account.
2. Activate your account through the email sent to you.
3. Return to the enrollment page to complete setup.
4. Create and confirm your password.
5. Select Reset Password.

Multi-factor authentication (MFA) adds an extra layer of security. It will send you a one-time passcode when you sign in. You can choose to use this feature or skip it when you follow these steps:

1. Sign in to My Connected Care.
2. Select Enable Secure Verification or Skip.
3. Choose email or phone as your verification method.
4. Enter the passcode sent to you.
5. Select Verify Passcode, then Done.